Information Collection

Protecting your personal and financial information is our priority.
Please take time to read our Privacy Policy to understand how we collect and utilize your personal information.

You are asked to provide us with information such as your name, email address, and zip code when you choose to contact us through our Website. We request this information so that we can respond to your inquiries and keep track of the individuals and organizations interested in our products and services. When you enroll in our online customer portal, we ask for your email address and mobile phone number in order to manage and secure our online customer portal access.

Is my information shared?

We will share data with third parties only in the ways that are described above and:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with trusted service providers, if required for purposes of responding to specific inquiries; or
  • if Capital Union Credit Bank is involved in a merger, acquisition, or sale; in such a case, you will be notified via a notification sent through email, and/or a prominent notice on our Website of any change in ownership or uses of your information, as well as any choices you may have.


Automatically Collected Information

We gather certain information automatically from our Website visitors such as their IP address or unique device identifier, and information about the browser being used, the pages viewed, and the time spent on each page. We use this information for the administration and operation of our Website, to understand how visitors interact with our services, to improve our Website and services, and for analytics and marketing purposes.

Data Protection

We provide commercially reasonable physical, electronic, and procedural safeguards to protect information collected through our Website. Please be aware that no security system is foolproof.

As a result, we cannot guarantee the security of any information transmitted to us and cannot be responsible for the theft, destruction, misuse, unauthorized access, alteration, or inadvertent disclosure of your information.

Our Policy For Age Under 18

Our Website is not intended for children under the age of 18. If you believe that we have inadvertently collected information from a child under 13, please contact us so we can promptly delete their information.